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1098 “four digits to care and protection”
CHILDLINE is a national, 24-hour; free emergency phone & outreach service for children in need of care and protection. Any child / concerned adult can call 1098 free of cost and avail of the service at any time of the day or night. CHILDLINE aims to create a child protection network to reach out to every child. CHILDLINE service is supported by the Ministry of Women and Child Development, Government of India. Apart from crisis intervention, CHILDLINE also links children to long-term comprehensive development.
Outreach programmes
CHILDLINE reaches out to the community through visiting schools, Anganwadi, adolescent group, tribal areas, slums, nomadic dwellings and street pockets. Outreach generally focuses on child rights, issues related to child protection and CHILDLINE awareness.
Awareness Creation Programme
Aim of the programme is to educate the stakeholders and sensitize the community on child rights, child protection issues and ultimately ensure a child friendly society. CHILDLINE team conducts awareness programmes regularly for police personnel, teachers, ICDS staff, bus operators, auto taxi drivers, etc in this respect.
Open House is a tool for child participation and is used to bring out the issues of children in a particular locality/ school/ home and acts as a feedback mechanism for CHILDLINE service. Participants who have awareness on child rights; raise issues faced by them, and seek solutions through the participation of allied system personnel.
Every year Child Protection Workshops are conducted for the allied systems to sensitize the issues of children and to get support from allied system to resolve the issues of children. This Year CHILDLINE Kollam conducted NICP workshop for the Care Takers of children’s homes.
CHILDLINE SE DHOSTI (CSD) is a weeklong national campaign aimed at sensitizing the general public on CHILDLINE 1098 and make friends of CHILDLINE! The campaign involves range of events, activities across the country. Every year November 7th to 14th are exclusively selected to conduct the CHILDLINE SE DOSTHI campaign. This year there was a slight shift in date and the campaign was conducted on 14th November to 21st November. Through this campaign we were able to ensure the increased and sincere participation of the general public in child protection initiatives. In kollam the CHILDLINE team celebrated the campaign with following activities.
Press meeting
In order to get the support of media persons for the CHILDLINE as well as for the CSD programs, a press conference was conducted on 14-11-2012. Fr. Sunny Uppan, Director, Collab CHILDLINE, Fr. Pious Mallier, Asst. Director, CHILDLINE Nodal, Mr. Abraham C, Mr. Godwin Manuel & Mr. Binu George – Coordinators, CHILDLINE Kollam were present in the press meet. As a result of this program wide publicity was given to CHILDLINE and CSD programs.

Paper cuttings related to CHILDLINE se DOSTHI week observation
Cycle Rally
Cycle rally was conducted at various schools in the city on 14th November 2012. The participation of N.C.C, S P C and other students participated in the uniform. The heart of the city was drapped with placards, banners, notices and slogans on child right messages. More than 500 students from various schools in the city participated in the rally. The rally was flagged off by the principal of the TKDM School, Kadappakada, Kollam and the rally ended in the VIMALAHRUDAYA HS School, Kollam. The rally was saluted by shri. P.G Thomas IAS District Collector, Kollam

Mass program against CHILD Labour
As part of CHILDLINE Se DOSTHI campaign a mass awareness program against child labour was organized with the support of District Labour Department, Kollam. The winding up session of cycle rally was the first session in this programme. The rally was ended with flying of 1000 hydrogen filled balloons having the message “childhood is for knowledge creation and not for earning”, on their body. Then there was a public meeting, magic show and cultural programme of children to confirm the community conscientiousness towards care and protection of children.

Legal Literacy to Students
The program aimed at ensuring legal literacy among students in child rights and law favourable for the protection of children. The module of the programme was laws pertaining to the protection of children, child rights, role of legal service authority, etc. The program was conducted in collaboration with District Legal Services Authority. Adv. Vinod led the session, Mr. Murali from legal service authority introduced the aims of the legal literacy program. 150 students participated in the program.
Million plus City Program
This program meant for the identification of illiterate/dropout street children. The programme was organized in collaboration with SSA, Kollam. The consultative meeting was took place at Zilla Panchayat Office under the chairmanship of District Panchayath President on 16th November 2012. Officials from SSA, Social Welfare Department, Counseling Centers, Corporation Councilors, and CHILDLINE etc, participated in the program. As a part of this campaign random checking was done in the vulnerable pockets of the city. As a result of the unexpected checking we were able to identify nearly 100 illiterate/ dropouts from the street/migrant/nomadic children. The data of the identified children were sent to State office by SSA for further action on these children.
Special Police Meet
With the intention of ensuring the increased participation of police personnel especially of Kollam rural police for CHILDLINE initiatives, a special meeting was arranged with Dy.S.P., DCRB and with the concerned SHOs. One of the reasons of the meeting was that neither the rural police was coming to anti human trafficking meeting nor had much initiative with CHILDINE, Kollam. This program resulted in better follow up of the cases referred by CHILDLINE and further collaboration like joint raid against sustenance abuse, child labour, existence of illegal children’s homes, etc. Another result of the program was that more personal contacts could be maintained with the officials
Kiosk and Suraksha Card at District Level School Arts Festival for Awareness
Another highlighting activity of the CSD week is the massive awareness among the School Children who were present in the fine arts festival. There were around 5000 thousand students and parents present from various schools of the district. CHILDLINE Team members pinned Suraksha Card to their pockets and gave child helpline no. 1098 through Kiosk and other awareness materials such as pamphlets, Notice distribution etc. Team members had created awareness especially mentioning the importance of the CSD week, Child line services etc.
As part of this awareness creation activity the CHILDLINE team had set up kiosk at beach and Mahatma Gandhi Park and railway station. Through this Kiosk we were able to spread the message to thousands of people.

CHILD LINE volunteer club inauguration
The first CHILD LINE volunteer Club in kollam district was inaugurated on 24th November 2012 at Punalur. Smt. Beena Samuel former Municipal Chairperson and present councilor in Punalur presided over the function. Shri. S. Sasidharan, Sub Inspector Janamythri police inaugurated the function and club. Rev.Fr. Roy Prakash, Director, Childline Sub-centre welcomed the dignitaries and the participants to the function. In this function 5 dedicated volunteers working for the welfare and protection of the children were honored with CHILDLINE memento for their dedicated and invaluable service. Smt. Jayasree, Special Teacher, Yeroor Govt School, Smt.Usha, Ward Member, Kulathupuzha Panchayath, Smt. Santhi, Anganvadi Worker, Aryankavu, Sr.Lancine SRA, Anchal and Sr. Treesa were those five roses who were given sincere and selfless works for child protection. The inaugural session was followed by training on child rights.
Case Intervention
Apart from the above said activities the CHILDLINE Kollam had intervened in 217 cases in different area with the support of various government agencies. In the reporting period we had received 4328 at the call centre. Among the above said 217 reported cases 32 were physical abuse of the children. 9 cases were provided with medical help,81 children were provided with emotional support and guidance.40 children were provided with shelter facility and 25 were restored with their families. 17childrens were supported with sponsorship. Among the 5 missing cases reported 2 children were rescued and brought back to home and initiatives to find out the remaining children are going on.